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Shipping & Returns


Shipping

-I always ship to the address you have provided during check out. If you need your order shipped to a different address please provide instructions during check out or message me darkponydesigns@gmail.com
-Shipping costs are listed per item.
-I usually ship USPS unless you need overnight, the I use FedEx
-Insurance is extra and can be added at the customers request.
-I always use recycled and plastic free shipping materials whenever possible.
-For international orders I always list the price and item on the customs form. If you need it marked "commercial sample" please let me know.

Refund Policy

-Store credit will be given for size issue items that are returned in their original condition within 15 days of purchase. You pay the return shipping.
-Generally, 1 alteration will be done for free, you pay the return shipping.
-Refunds will be given if you feel there is a quality issue that is unable to be resolved or, if there was a mistake made on your order.
-Refunds will NOT be given for CUSTOM orders. Store credit only for custom orders.
Please contact me if you are unhappy in any way :-)
-Refunds will not be given for rush order fees.

Returns

If you need to return your item for refund or alteration please mail to:

Dark Pony Designs

1554 Olive Ave 

Redding, Ca 96001

USA


530-646-6020

info@darkponydesigns.com